Measure the chain
The thesis did not establish causal effects on retention, productivity or financial return. Commercial evaluation must therefore build the evidence prospectively.
- Pre-arrival clarity
- Day-one readiness
- Role and decision clarity
- Manager and buddy access
- Days to an agreed contribution milestone
- Probation and retention outcomes
Use client economics
Value-at-risk scenarios should use the client’s actual recruitment, relocation, vacancy and delay costs. They should remain scenarios until observed outcomes and a credible comparison design support stronger conclusions.
Earn stronger language
Pilot-tested, demonstrated improvement, causal impact, validated diagnostic and benchmark are separate evidence gates. Each requires different data and should never be collapsed into one marketing claim.